Attensity is headquartered in Palo Alto, CA and is an enterprise software and services company that helps brands effectively find relevant, deep insights hidden in the vast amounts of customer data from feedback channels so they are aware and can act upon what the customer thinks about their products, services, competition and brand. Using a patented natural language processing engine, Attensity reads and annotates millions of conversations over web, social media and traditional sources like e-mail, surveys, chat and CRM notes in real-time. Attensity provides an integrated suite of real-time social analytics and engagement applications that help manufacturers tap the wealth of data across these communication platforms and use this information to improve the customer experience with their brands.
Large enterprises in telecommunications, consumer products, e-commerce, insurance and
Leveraging the power of Attensity’s social analytics and engagement solutions, organizations can meet the needs of today’s empowered customers
Attensity then applied its patented NLP to the commercial sector for solutions like survey analytics and social media. In 2007, Attensity’s customers requested to include data from the top forums and review sites. Companies are using Attensity for an outside-in approach to innovation, issue resolution, surfacing emerging trends and improving or repairing what their brands are best known for, whether that is customer service, marketing, products, and quality or all of the above.
Attensity’s clientele includes Fortune 2000 companies, who expect accuracy, scalability,
The voice of the consumer has been causing organizations to operate differently – customers don’t want to fill out forms, they prefer to turn to social media channels such as Twitter. With customer conversations multiplying exponentially and new social networks emerging as influential feedback channels, organizations need tactics that let them put their ears to the rail of customer sentiment - in real time. Attensity is applying multi-channel customer analytics that include filtering the firehose that's the social web to uncover emerging trends and issues as seen through the eyes of consumers. Attensity is poised to help companies take advantage of this market shift,” he adds.